Contact us

General Enquiries

Visitor Experience Information Desk
Tel: +447349823450
Email: [email protected]

For all ticketing enquires please email: [email protected]

Shop Enquiries

T: +447349823450

Limited Editions
Email: [email protected]

Exhibition Catalogues & Products
Email: [email protected]


We welcome visitor feedback. It helps us improve our visitors’ experiences and informs our decision-making processes. Contact us with your feedback and questions:

T: +447349823450

[email protected]

If a response is required, we will aim to contact you within two working days.

Postal address:

Visitor Feedback
Church Road
Ashford TN25 6RX

Handling your feedback

We’ll share your feedback with the relevant departments within the Serpentine. We’ll respect your privacy and will resolve your concerns to the best of our ability. For more information, please read our Feedback and Complaints Policy and Procedure.